Sofa & Couch Return Policy

Our Commitment to Your Satisfaction

At CouchFocus, we understand that buying a sofa or living room furniture is a significant decision. That’s why we offer a transparent and hassle-free return policy. Whether you're shopping for a sectional sofa, a leather sofa, or a cozy loveseat, we want you to feel confident in your purchase. Our goal is to ensure you love your new furniture—and if you don't, we make returns simple.

This policy applies to all furniture and decor items featured on CouchFocus, including standard sofas, sleeper sofas, coffee tables, and area rugs. We partner with trusted retailers like Amazon to offer a seamless return experience.

Key Return Policy Details

Below are the essential terms of our return policy. Please read carefully to ensure your return is processed without delays.

• Condition: Items must be in new, unused condition with all original packaging, tags, and accessories included. We cannot accept returns on items that have been assembled, modified, or show signs of wear.
• Restocking Fee: A standard restocking fee of 10–15% may apply to returns of large furniture items. This fee is clearly disclosed at checkout.
• Return Shipping: Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective. In such cases, we will cover the return shipping cost.
• Refund Process: Once we receive and inspect your return, we will issue a refund to your original payment method within 5–7 business days. You will receive a confirmation email when your refund is processed.
• Exceptions: Custom-made or personalized items (e.g., custom-upholstered sofas) are non-returnable unless defective. Always check the product description before purchasing.

For more information on protecting your furniture investment, see our fabric protection guide and leather conditioning tips.

How to Start a Return

Returning your sofa or living room furniture is easy. Follow these steps to initiate your return:

• 1
  Contact Our Support Team
  Email us at support@couchfocus.com or use the contact form on our Contact Us page. Provide your order number, the item you wish to return, and the reason for return.
• 2
  Receive Return Authorization
  We will send you a Return Merchandise Authorization (RMA) number and detailed return instructions. Do not ship your item without an RMA number—it may delay your refund.
• 3
  Pack & Ship
  Securely repack the item in its original packaging. Affix the prepaid shipping label (if provided) or arrange for return shipping through your preferred carrier. For large items like sectional sofas, we may arrange a freight pickup.
• 4
  Inspection & Refund
  Once we receive your return, our team will inspect it within 2–3 business days. Upon approval, we will process your refund. You will receive a confirmation email once the refund is issued.

Damaged or Defective Items

We understand that receiving a damaged or defective item is frustrating. If your sofa, loveseat, or any living room furniture arrives damaged or does not function as expected, we will make it right.

• Report within 48 hours: Contact us within 48 hours of delivery with photos of the damage and a description of the issue. This helps us resolve the problem quickly.
• Replacement or Refund: We will offer a replacement (if available) or a full refund, including original shipping costs. Return shipping for defective items is always free.
• Manufacturer Defects: Some items may have manufacturer warranties that cover defects beyond the standard return window. Check the product page or contact us for assistance.

For ongoing care and maintenance of your furniture, see our couch care and maintenance section, including stain removal and leather cleaning guides.

Exchange Policy

If you simply changed your mind or the style doesn't match your living room, we make exchanges easy. Instead of a standard return, you can exchange your item for a different one.

• How to Exchange: Follow the same process as a return, but indicate in your request that you wish to exchange the item.
• Shipping Costs: You will be responsible for return shipping on the original item. We will cover the shipping cost for the new item.
• Price Difference: If the new item is more expensive, we will charge the difference. If it is less expensive, we will refund the difference after the exchange is processed.

Need help choosing a different sofa? Explore our couch types guide or check out style selection tips to find the perfect fit for your home.

Frequently Asked Questions

Can I return a sofa after assembly?

Unfortunately, we cannot accept returns on assembled or modified items. Please assemble your furniture only after you are certain you want to keep it.

How long does the return process take?

From the time you ship your item, please allow 10–14 business days for the return to be processed and the refund to appear in your account.

Are there items that cannot be returned?

Yes, custom-made, personalized, and clearance items are generally non-returnable. Always check the product description for specific return restrictions. You can also refer to our warranty claims page for more information.

What if I ordered the wrong size?

If you ordered the wrong size, you can return it within the standard 30-day window. We recommend using our measurement guide before ordering to avoid this issue.

Do you offer free returns?

Free returns are offered only for defective or damaged items. For other returns, return shipping costs are the responsibility of the customer.

For more help, visit our buying guides or contact us directly.

Ready to Shop with Confidence?

Now that you understand our return policy, you can shop with peace of mind. Explore our curated selection of sofas, sectionals, and living room furniture below.

Browse Sofas & Couches